Privacy, Cookies and Legal Disclaimer

This Privacy Policy outlines how the National Gas Museum (“we,” “us,” or “our”) collects, uses, maintains, and discloses information obtained from users (“you” or “users”) of the National Gas Museum website (“Website”). We are committed to protecting your privacy and ensuring the security of any personal information you provide to us. By accessing and using our website, you agree to the terms and conditions of this Privacy Policy.

Information We Collect
We may collect the following types of information:
Personal Information: such as your name, email address, mailing address, and phone number, when you provide it to us.

Communication you have with us: information about any communication you have with us.

Device information: we may collect non-personal information about you automatically as you navigate through our website. This information may include your IP address, browser type, operating system, and referring URLs. This data is collected using various technologies such as cookies, web beacons, and server logs.

How you use mobile applications and websites: we use technology such as cookies (subject to your cookie preferences) when you use our website, and we collect information about the pages you look at and how you use them

Device and machine information: information about the computer hardware and software on your computers and smartphones that is used to connect or communicate with us.

Exercising your rights: if you exercise any of your statutory rights under data protection law, we will keep a record of this and how we respond.

Use of Information
We may use the information we collect for the following purposes:
To provide and personalise our services: We use your personal information to respond to your inquiries and provide information.

To improve our website: We may use feedback provided by users to enhance our website’s functionality and user experience.

Protection of Information
We take appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet or electronic storage method can guarantee absolute security.

Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These service providers are contractually obligated to maintain the confidentiality of your information.
We may also disclose your personal information if required by law or to protect our rights, property, or safety or that of others.

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device’s browser that help us analyse website traffic, remember user preferences, and improve our services. You may choose to disable cookies through your browser settings, but please note that this may limit your access to certain features of our website.

Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience, but we do not endorse or have control over the privacy practices and content of such websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

Children’s Privacy
We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our Website. We encourage you to review this page periodically to stay informed about our privacy practices.

How long we keep personal data for
We will keep your personal data for as long as necessary in order to achieve the processing purposes.

Your rights in relation to your personal data
You may have the following rights in relation to your personal data:
the right to be informed about the personal data we collect, how your personal data is being used, and from whom we collect your personal data when we obtain it from other sources;

the right to access the personal data we hold about you;

the right to request the correction of inaccurate personal data we hold about you;

the right to request the blocking or deletion of your personal data in some circumstances;

the right to request that we port elements of your data either to you or another service provider;

the right to object to us processing your personal data (where we do so only because you have consented, or because we are using automated means to make decisions that affect you); and

the right to withdraw your consent.

You only have the benefits of some of the above rights in limited circumstances, which depend on the legal reason why we collected your personal data.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us using the details below.

Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us: by writing to 195 Aylestone Rd, Leicester LE2 7QJ, by telephone 07557 612340.
If you are unhappy with the way we are using your personal data you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.

Version 1.0 July 2023